Cancellation & Refund Policy
For customers transacting online, the return and cancellation policy should be made available on the website, so that, they can agree to the terms and conditions during the order process. Customers have to click on an “Accept” or “Agree” button before submitting their payment information. Once the order is placed, policy can be sent to customers along with an order confirmation email.
Cancellation Policy –
Hostdice believes in customer satisfaction as well as retention, and has therefore put forth a flexible and liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 24 hours of placing a web hosting order. Moreover, the cancellation request will not be entertained in case the orders have been communicated to the vendors/merchants who may have initiated the process.
There is no cancellation of orders for domain registration.
Refund Policy –
When you buy our web hosting, your purchase is covered by our 30-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will gladly issue a complete refund.
We offer topmost support, which is obvious from the long list of satisfied clientele, all around the globe. This is why we can afford to back our services with this special guarantee. To request a refund, simply contact us with your purchase details within 30 days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our services. Refunds are not being provided for services delivered in full such as installation service and provided a knowledge base of Hosting service. Refunds are being processed within a time period of 30 days.